PRODUCT INFO

For Wedding related questions, please see Wedding FAQ.

Are your products all made in-house? Yes. We bake our own cakes, desserts, and cookies from scratch and make our own chocolates.

What products do you offer? We offer everything from Cakes, Cupcakes, Cookies, Chocolates, Brownies, Truffles, Pies, to Pastries.  We are a full service bakery with a retail store and have a full wedding cake and favor offering.  We can add customization with full color computer imaging decoration to cakes, cookies, and chocolates.  We also have other customized product available such as impressed cookies and brownies with custom labels and mint tins with no stickers.  Our latest product is our Gourmet Dog Biscuit Treats!

Do you offer custom shaped cookies? Yes.  But it does depend on the shape.  We're committed to maintaining our reputation for quality product and execution so there will be times where we will turn down an order if we feel there will be a high breakage rate during shipping.

Do I need to order extras when ordering favors? No.  We do not require or ask you to order extras for any "just in cases".   In the last 15 years we've been selling Photo Cookies, our breakage rate is less than 1%!  But by chance you get that one broken piece, we guarantee shipment and will ship you new ones immediately.

How do you print your images on? On our cookies and cakes, we use our internally developed direct imprint process.  We can print directly on the icing or directly on the cookie itself. No rice paper is used!  You will not taste any strange texture on the cookie. Our image will not bleed or fade, and will not peel off during shipping. We print directly on our cakes too.  On our chocolates, because real chocolate itself does not absorb water, we print directly on transfers and the transfers melts right away with the chocolate when eaten.

Are all your products edible? Yes. We print using FDA approved food coloring so all of our cakes, cookies, chocolates, and desserts are edible.

Is there a minimum order required? For our favor items, most of the minimum order is 24 units.

What is the shelf life of your products? 
Cookie Greetings: 8 weeks Oct - Mar and 4 weeks April -September.
Cookie Emblems: 4 weeks
Impressed Cookies: 2 weeks
Foto Cocoa: Chocolate itself has a shelf life up to 6 months.  But because of food coloring, color might slightly change after 1 month.
Brownies: 2 weeks
Dog Biscuits: 6 months
Buttercream Cakes: No refrigeration required for same day consumption
Whip Cream Cakes: Exceed no more than two hours our of refrigeration 

Can you ship our order? We can ship just about all the favor and gift items to anywhere from U.S. to Canada.  Some of the specialty shaped cookies cannot be shipped due to breakage concerns.  We cannot ship cakes, cupcakes, pies, and other desserts. 

Can I get samples? Yes.  We do offer Free Samples.

 

FLAVORS & INGREDIENTS

What are flavor selections of the favor items? Our Logoed Cookies are gourmet Butter Shortbreads with Light Lemon Icing and in a variety of Butter Shortbreads with no icing (Plain, Walnut, Belgian Chocolate Chip).  Our Chocolates are made with 100% Belgian Chocolate and available in Milk or Dark.  Our Brownies are available with or without walnuts.  We have a full Menu available online for our cakes and desserts. 

What are the ingredient contents? 
Cookie Greetings: Enriched wheat, flour, butter, powder sugar, eggs, natural & artificial flavors, salt, cream of tartar, water, propylene glycol, certified colors Red 40, Red 3, Yellow 5, Yellow 6, Blue 1, Glycerin. 
Cookie Emblems: Enriched wheat flour, butter, powered sugar, eggs, natural & artificial flavors, salt, water, propylene glycol, certified colors Red 40, Red 3, Yellow 5, Yellow 6, Blue 1, Glycerin. 
Dog Biscuit Treats:  Rice flour, enriched wheat flour, butter, peanut butter, eggs, chicken broth, certified colors Red 40, Red 3, Yellow 5, Yellow 6, Blue 1, Glycerin.
Chocolates:  Rice flour, enriched wheat flour, butter, peanut butter, eggs, chicken broth, certified colors Red 40, Red 3, Y
Brownies:  Rice flour, enriched wheat flour, butter, peanut butter, eggs, chicken broth, certified colors Red 40, Red 3, Y

Are your products Kosher?  Not at this time.

Are there nuts in your products? Some, depending on the product.  But our products are made in a facility that produces nuts. *Facility also processes milk, tree nuts, wheat, peanuts, and soybeans.

SIZES AND PACKAGING

What sizes are the products?
Cakes: 1/8: 6 x 8" / 1/4: 8 x 12" / 1/2: 12 x 16" / Full Sheets: 16 x 24"
Cookie Greetings: Rectangle: 2.5? x 3.25? x 0.4? / Round: 2.5" round x 0.4"
Cookie Emblems: 2.5? round x 0.4"
Foto Cocoa: Rectangle: 2.5? x 3.25? x 0.4? / Round: 2.5? round x 0.4"
Color Tins: Round: 2.5" round / Pocket: 1.75 x 2.25 x 0.5" /  Large: 2.4 x 3.75 x 0.5"
Brownies: 2 x 3"
Dog Biscuits: Small: 1.75 x 3.25" / Large: 3.25 x 5.75" 

How are the products packaged? In general, our Logoed Cookies come individually cell wrapped or tied with a bow.  Our Logoed Chocolates are packaged in individual clear cases or cello wrapped.  Most of our gift sets are all shrink wrapped. You can also see our Packaging Options for color choices on pouches and ribbons.

ART & DESIGNS

Do you charge for art set-up?  We do not charge for art set up for Photo Cookies, Chocolates or Dog Biscuits.  We also do not charge for set up on the Mint Tins.  We do have set up fees for Impressed Cookies and Dog Biscuits ($40 plate charge).

What are your requirements for artwork?  Electronic copies are preferred and can be received by email or regular mail. EPS files preferred. Acceptable formats include High Quality JPEG, PC TIFF, Adobe Illustrator or Photoshop. If you would like the artwork returned, please include a self-addressed stamped envelope. We use only digital imprint process. We do NOT recreate art, so it is important that good art is provided. Touch ups will be done when necessary to achieve good imprint results on products. Charges may apply at rate of $60 per hour if excessive editing is required to prep the artwork for production. You will be notified in advance if additional charges are required. Please email art to sales@FBandC.com or mail it to Freedom Bakery & Confections 125 Hangar Way #120, Watsonville, CA 95076.

I don?t have a digital file. Can you use a real photo or printout of a logo? Yes. You can mail us your image to Freedom Bakery & Confections 125 Hangar Way #120, Watsonville, CA 95076. We can scan your image for you and if you want your copy back, please include a self-addressed stamped envelope. You need to make sure the quality of your printout is of HIGH QUALITY for we need to start with a good quality image to scan. Set Up is still free.  We are not responsible for lost mail.

Do you do PMS color matches? No. PMS colors should be provided as reference for production but because we use food coloring to print, exact PMS color match is not available.

Can you print anything including popular characters and logos? No. We do not violate any copyright laws. All materials you submit to us to use in producing items ordered will be accepted by us as being submitted in full compliance with all applicable laws regarding trademarks, service marks, copyright, right to privacy, patent or similar protection. Upon order placement you (the customer) hereby agrees to hold us (the factory) harmless for any damages, costs, and/or expenses when they arise under all such laws as a consequence of the factory's use of said materials in producing the items ordered. If we see any questionable image being submitted, we reserve the right to refuse order.

If you are looking for popular licensed characters, we do have a limited selection of images you can order. These images are pre-approved and we purchase the licensing fees for each print. 

Do I always have to use an image of my own? No. If you rather not use your own image, you can use one of the stock images and/or use just text as the artwork. We also have stock images with themed frames where we focus in on the main area of your image and put it in the frame. All, partial, none - you decide how much of the image you want!

What are the art imprint areas for the products? 
Cookie Greetings: 2.0 x 2.5? 
Cookie Emblems: 1.7? circle 
Foto Cocoa: Rectangle 1.6 x 2.25? / Round 1.6? circle 
Photo Chocolate: Large in FCB33 2.75? square 
Iridescent Photo Box: 4 x 6? with 3.25 x 5.0 active area
Dog Biscuits: (approx.) Small: 1.375 x 22.875" / Large: 2.375 x 3.375"
Photo Cakes: 8x13" prints max

 

LEAD TIME & SHIPPING

What are the lead times?
Favors: 7 to 10 days but may vary depending on seasonal variance. Orders are considered accepted when all parts of the order are received including approved artwork, terms approval, shipping / packing instructions and labels. Rush service is available. Rush service charges may apply depending on our production schedule at the time. Rush orders will be shipped the best way to insure on time delivery.

All Occasion Cakes & Cupcakes: For regular orders, we ask you order a day in advance but we are also sometimes capable of taking same day orders depending on how busy we are and how early in the day you call.  If delivery is requested, please order 3 days in advance.

Specialty Stacked Cakes (Quinceneras, Weddings, and Corporate Presentations): we recommend you order you tiered cakes 3 months in advance but please always check with us for availability. 

Other Desserts: For mass orders, please give us a two day notice.  For pies, we ask for a one day notice .

Which shipping carrier do you use? UPS and FedEx are our general carriers. We do not offer FedEx ground shipping. All the products are made and shipped out of California. Our cakes and desserts currently are not shipped.

How much are shipping & delivery costs? 

Favors: Shipping costs vary depending on the product, quantity, and method of shipment. For general calculations, all the products lists its approximate weights.

Cakes & Desserts: Price may vary depending on your order and location.  In general, please see our Delivery Rate listed on the bottom of our Wedding section.

Do you ship during warm weathers? Yes. And to ensure freshness and safe arrival of our products, we keep in-transit times for cookie products to 3 days or less from April through September. No cold packs are required but it is recommended that you store products in a cool/temperature controlled environment upon arrival. Excessive heat and humidity will shorten shelf life of the products. For chocolate products, cold packs and insulated containers will be required along with expedited shipping during warm months. Additional $10 per box. Refrigerated trucking available for large orders.

Do you handle special shipping fulfillment? Yes. For split shipments, it?s $10.00 per address for multiple ship to locations or ship dates on one order. First address and ship date is free. This is for bulk shipments. For individual gift box shipments, per location charge is lower but will vary depending on specific project requirements. Please contact us for details. Drop shipment and other fulfillment available upon request. Please inquire.

Do you ship to Canada? Yes. We will add $30 for paperwork charge for Canadian destinations. Canadian destinations are shipped on 3rd Party billing only. For all other foreign destinations, you will need to arrange for shipping and pickup from our factory. Please note that special customs requirements may vary between countries for food/perishable items.